FAQs :: FREQUENTLY ASKED QUESTIONS
Here are some questions clients often ask
If your question is not listed, please contact us and we will answer promptly.
Phone: 303.465.0533 | Email: candy [at] candyrice [dot] com
Questions
What is the process for designing and building a website?
Why don't you have pre-set prices for websites?
Do you offer discounts for non-profit organizations?
Who writes the copy/text and supplies the photos for the website?
What are the payment options when I sign up for a website?
How long will it take for my website to be finished?
Can you maintain my website if I ever need edits? What do you charge?
I have a website I like but it needs some edits. Can you help?
Do you offer logo and branding design services?
Do you offer Internet marketing services?
Who owns the website files once the website is finished?
Answers
What is the process for designing and building a website?
Answer: For a comprehensive step-by-step explanation, please visit Our Approach page to learn about the six simple
steps to building a website.
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Why don't you have pre-set prices for websites?
Answer: Every website we create is unique. Some websites are 100+ pages with Ecommerce functionality and some are
five pages that only have some text copy and a few photos. Because of this, each website must be bid out based upon various factors
such as number of pages, type of copy needed, applications needed, and other project-specific needs. A common, 10-15 page website
averages a price between $1500 to $5000.
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Do you offer discounts for non-profit organizations?
Answer: Yes! We offer a 15% discount to non-profit organizations for website work. We recognize the
importance of non-profit organizations and want to make it possible for you to have the website you deserve at a price you can
afford. If you are a non-profit organization and need a price quote, be sure to mention your non-profit status when you contact us.
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Who writes the copy/text and supplies the photos for the website?
Answer: Typically, the client is responsible for writing the copy/text for the website. However, we offer copy writing
services and can write your copy/text for you. If you are supplying your copy/text we ask that you provide it to us in Word format. As
for photos, you can supply your own or take advantage of our custom and stock photography services. If you are supplying the photos we
ask that you provide them to us as high-resolution .tiff files.
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What are the payment options when I sign up for a website?
Answer: When you sign up for a website, a 50% down-payment is required along with the signed proposal.
The remaining 50% is due just before the website goes live or within 60 days of when website work begins (whichever comes first).
We accept checks, major credit cards, and PayPal payments.
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How long will it take for my website to be finished?
Answer: The timeframe for completion varies from project to project. Some projects are finished within several days.
Other projects take four or five months. Factors influencing the completion timeframe include the size/complexity of the website,
speed of client communication and speed of delivered goods (copy, photos, etc.). On average, most websites are completed between three
and eight weeks.
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Can you maintain my website if I ever need edits? What do you charge?
Answer: Yes! In fact, that's the cornerstone of our business. We remain accessible and work with you after the
website is made live. We understand that updates to your website are what keep your business growing and we make it a priority to
help you keep your website fresh and updated. We charge $75/hour for website maintenance. Site maintenance plans are also available
for clients who need regular updates. These plans start at $150/month for up to three hours of website maintenance (3 hours for the
price of 2). If your website will need monthly or quarterly updates, a maintenance contract would be a better option for you. If your
website updates are spread out, the bill-by-the-hour option would be a wiser choice.
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Can you host my website?
Answer: No, we don't host sites. Here's why. Hosting is such a critical part of your website's success (up-time, etc.)
that we think the hosting experts should handle the hosting. We think they do a better job of it than we could.
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I have a website already but it needs some edits. Can you help?
Answer: Yes, we have a firm grasp of HTML/CSS code and Flash. We'll listen to your needs, survey the website
code, and provide a cost estimate for your convenience. Call us at 303.465.0533 and find out how we can update your website.
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Do you offer logo and branding design services?
Answer: Yes! We have a graphic designer on board and Candy is a marketing professional. We provide branding
strategies that include logo design, business cards, letterhead, and publicity/marketing pieces. Our individual attention and
ability to ensure that your print and website branding strategies are aligned sets us apart from the competition.
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Do you offer Internet marketing services?
Answer: Yes! We have access to one of the best search engine optimization (SEO) and Internet marketing specialists around.
We help you recognize the critical importance of driving customers to your website through search engines. Simply being listed in an
online directory or on page four of a Google search isn't enough. Our strategies will show you how to be listed in the top 10 in
the top search engines for key phrases that relate to your business niche. Contact us today for a free estimate.
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Who owns the website files once the website is finished?
Answer: You do! Once the website is live and the project is completed, you will own your website code,
text and graphics.
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